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Support Engineer (GERMAN) – Work From Home

Location: Romania
Work City: Constanta
Job Category: Help Desk

Description

GERMAN and ENGLISH   speaker and looking for a job? Explore our career opportunities!

Imagine a day at Stefanini – Take a look!

  • •    Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
  • •    Logging remotely to client’s computer and help them solve software issues;
  • •    Documenting issues that you deal with on a daily basis into the ticketing system;
  • •    Troubleshooting hardware, software and network related issues;
  • •    Escalating problems to the next level of support when necessary;
  • •    Help the client with all the necessary information.

Working hours:

  • •    Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.

Your path to success requires:

  • •   GERMAN and ENGLISH  – advanced level;
  • •    Motivation for learning new information;
  • •    Ready to acquire new skills (communication skills, technical skills etc.);
  • •    A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • •    Willingness to help people in having continuity in their computer-based activity;
  • •    Previous successful customer service experience is considered an advantage;
  • •    Strong written and oral communication skills;
  • •    Able to communicate problems/issues to customers in a non-technical manner.

You will be awarded for your success with: 

  • •    Attractive salary package;
  • •    Contract for unlimited period of time;
  • •    Up to 27 days Annual Vacation;
  • •    Massage sessions;
  • •    Relaxation room (foosball table, ping pong, board games);
  • •    IT and Soft skills trainings provided by our  specialists;
  • •    Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or   Application Developer Specialists etc.;
  • •    Friendly, fun and young team.
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